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It is surprising the companies chose to place so little emphasis on subjects such as
customer service, innovation or R&D ...  61 of the UK's top 100 companies failed
to include any measure of customer service in their annual report,
74 failed to measure innovation and 75 failed to measure R&D.

The Well-rounded Annual Report (Foundation for Performance Measurement, November 1999)
About the Foundation What the Foundation is and what it does.
UKChapter.gif (4125 bytes) The Foundation for Performance Measurement - UK Web Site - Click here for information on the Foundation activities in the UK.
The Foundation for Performance Measurement - USA Web Site - Click here for Information on the Foundation activities in the US.
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Nothing is more central to an organisation's effectiveness than its ability to transmit accurate, relevant, and understandable information among its members.
Saul Gellerman